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You have done a lot but this is just the beginning of the journey to have the full potential of journy.io and full value out of it.
What? | Why? | How? |
|---|---|---|
Segments | If you do Atlassian Marketplace business you might want to focus on high paying clients/licences and remove the noise of Free Subscriptions you have for volume. Therefore, we suggest create Segments in journy.io to use through the App functionality. | We suggest to create Segments by Tier/LicenceType (that’s the reason we do all the magic with Tier and Opportunity size in make.com script). Or you can do it by MRR - either estimated via Calculated Property of Tier x AVG Price-per-Tier, or proper MRR you calculate from transactions (see above) |
In-App Analytics | Probably the biggest value you can gain from bringing in-App analytics to journy.io (basically how people use your Apps). If you use MixPanel or Amplitude you should be right at home - we would suggest to change integration to Segment and from Segment put it to MixPanel or Amplitude plus also journy.io. | Connecting your SaaS platform, website and customer apps Suggestion to make it per Account (meaning all events from individual App users aggregated at account level). For this use Entitlement Number as Anonymous ID for your Track() call. If the future you can split per user but also aggregated per account by specifying proper Atlassian User ID for Track() call. |
Scores and Health Profiles | ||
Playbooks | ||
Intercom in your App | ||
Proper CRM / change CRM | ||
Optimize toolset / costs |
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