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Topics
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Overview
While Playbooks are the engine cornerstone for automating PLG activities in journy.io, Inbox is the manual exception you want to make. While we indeed all love to automate things, we also fear potential mistakes where suddenly a good customer would receive a “I’m sorry to see you go”-email, just because of some wrongly-set property.
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Tasks are being checked off...or checked again if needed.
The operator takes best actions he/she deems necessary, by simply selecting the action and pressing the 'Send' button. When an action is executed for a case, it will be greyed out to avoid double actions.
Since cases can be assigned to teams, logs will show who did what, when.
Tip: journy.io offers free onboarding! 🚀
Go to the Onboarding Page and book your 60 minute spot!
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