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Topics
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Overview
Intercom started as a widely used chat interface for websites quite some years ago. It then eventually progressed to a powerful full fledged marketing automation platform that now includes helpdesk, email, product tours and drip campaigns ("Series"). It has also put quite some efforts in allowing SaaS platforms connections, thereby collecting contact and company data, as well as user events.
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Add tag to a contact: Adds a tag to a contact, typically to initiate sending an Intercom series.
Remove tag from contact: Removes a tag from a contact, typically to eject from an Intercom Series.
Trigger event: When you tag and untag a contacts in Intercom, the execution of triggered tasks will happen after typically a minute or so... This is how Intercom was designed. Moreover, you cannot re-execute series based on tags. You therefor need to trigger an Intercom event, which will immediately execute actions.
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Reach out to our support team
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or book time to make it together
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