Topics

Overview

Intercom started as a widely used chat interface for websites quite some years ago. It then eventually progressed to a powerful full fledged marketing automation platform that now includes helpdesk, email, product tours and drip campaigns ("Series"). It has also put quite some efforts in allowing SaaS platforms connections, thereby collecting contact and company data, as well as user events.

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Pressing 'Allow' will add the Intercom panel (with 'Settings' button) on top of your connections screen.

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Intercom

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general settings

If you go to the 'Connections' menu and lick on 'Settings' on the Intercom panel, you'll see the general 'Connection' Tab

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At any time, you can check the bi-directional sync logs of your Intercom↔journy.io connection by selecting the 'log' submenu.

Intercom

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actions

journy.io eventually allows to define product-led growth signals that trigger actions related to the installed connections. For each user meeting signal conditions, following Intercom actions can be triggered:

• Add tag to a contact: Adds a tag to a contact, typically to initiate sending an Intercom series.

• Remove tag from contact: Removes a tag from a contact, typically to eject from an Intercom Series.

• Trigger event: When you tag and untag a contacts in Intercom, the execution of triggered tasks will happen after typically a minute or so... This is how Intercom was designed. Moreover, you cannot re-execute series based on tags. You therefor need to trigger an Intercom event, which will immediately execute actions.

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