Introduction

Playbooks are crucial for identifying churn and implement churn reduction. At a scale you can't afford to do it manually and you have to automate. And yeah, SaaS solutions is all about scale.

Our Playbooks functionality is well suited for automating your notifications and actions to prevent churn at early stages.

Foundation

We suggest to start with

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Advanced topics

To advance your knowledge about Playbook read below some of the best practices to design your Playbooks for various use cases plus some specific examples: