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Topics
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Overview
journy.io's Playbooks have been created with simplicity in mind. The basic structure of any playbook consists of 5 elements:
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Onboarding and offboarding sequences would typically need executing playbooks in sequence.
The use of tags in playbooks
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A pivotal aspect of executing playbooks in a sequential manner involves utilizing the 'Add tag' system action. Additionally, for efficient tag management and cleanup when tags are no longer necessary, you can utilize the 'Remove tag' system action.
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However, in some cases, you may want to keep track of different tags, to know which previous Playbook 1, 2, 3 was responsible for starting the next Playbook 4. In that case, this is how the entry condition of Playbook 4 would look like:
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Reach out to our support team
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or book time to make it online
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