Topics

Overview

Segment is a well-know customer data platform, owned by Twilio. Thousands of companies have installed Segment to route web and platform data to mainly eco-system marketing tools, and in a lesser degree, also to other customer applications such as CRM and customer success tools.

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• (Optionally, depending on manual or automatic setup) See you API key. Pressing on it will copy it to the clipboard.

• 'Ignore event metadata keys': Fill in the metadata key names that you want to ignore throughout journy.io track(!) events. An event (e.g. 'Submit form') kan can have metadata (e.g. your-message). Sometimes companies add things such as AccountID or UserID which doesn't have any use, as journy.io already collects those IDs. To avoid misleading metadata with ID data, you can enter those names here and they will not be tracked by journy.io

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• ‘Allow/Ignore selected events': Select specific events (not type of events) that you want to allow/ignore. Good feature to optimize your billing if you want to avoid some events we count as active. This is also a substitution of Segment filtering feature that’s only available in Segment business package.

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Review Segment logs

At any time, you can check the sync logs of your Segment↔journy.io connection by selecting the 'log' submenu.

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Reach out to our support team

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or book time to make it together

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