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This document sets out our policy for responding to requests for deletion of data. This document explains the rights of the data subject in relation to data deletion and the responsibilities of Release Management (by Y2 ENGR.) in responding with such a request.
Default data retention policy
By default we do not automatically delete client data after
trial expires and client does not proceed with billable subscription
license expires and client does not renew with another payment & billable cycle
It means we welcome returning clients to the App and keep all the data & configuration settings to start all over again.
In order to permanently delete client data from our hosts a request for data deletion should be created.
What data is stored?
On our hosts we keep mainly “Release Management“ boards and configurations. This includes references (IDs) to some Jira entities and fields, like ProjectIDs, VersionIDs, IssueIDs, Standard & CustomFieldIDs, User & GroupIDs, Custom JQLs plus all the client data inserted into text fields throughout the App.
Where is the data located?
All client data is stored in our documents store - a highly available cluster with 3x replica sets - in 3 locations - 2x Germany and 1x Finland.
Backups of our data store are regularly produced and stored in AWS (availability zone Germany).
How to request data deletion?
Only authorized people can request data deletion on the client behalf. This could be either the person (email) behind the commercial license issued or the person (email) behind the billing transaction executed.
Before requesting the deletion of data the client needs to assure that the license is expired and the App is uninstalled from client Jira instance.
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Please check our New Trust Center! |
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Requests should include unambiguous intention for client data to be deleted from our document store as well as backups.
What are the timeframes for data deletion?
Upon confirmation of receiving your request (up to 24 hours) it might take up to 15 days to process your request and confirm that data has been deleted permanently plus sending a copy if requested.
Can I restore the data later on if I changed my mind?
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Our commitment to data privacy and security is embedded in every part of our day-to-day business. Use this Confluence Space to learn about our Data Protection, Security Posture and reliability related documentation. The document was moved to Data Deletion Policy |