Add-on: a bundle of code, resources and configuration files that can be used with an Atlassian product to add new functionality or to change the behavior of that product's existing features.
Content: any information or data that you upload, submit, post, create, transmit, store or display in an Atlassian Service.
Customer Data: IDs (references) for Jira Versions, Sprints, Epics, Custom JQLs that we use to define Releases in Release Management, Jira User IDs (references) in case are used as Custom Properties for Releases or to tracking transitions of releases according to workflow, comments for releases. Also IDs (reference) of Jira Projects and User/Group IDs to limit observability and access to Release Boards. By definition Customer Data does not include any Personal Information. Sametime we cannot garantee that the users will not put some PII data into free text fields across the App.
5. Information available to us
Atlassian Marketplace Information
Contact information such as name, email address, mailing address, and phone number
Billing information such as name and billing address
We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products or Websites. Such Content defined as Customer Data, does not include any Personal Information (PII) or other sensitive information we collect. But, we can't protect the users from putting some PII data into free text fields we use across the App.
7. Other submissions
We collect other data that you submit to us, such as surveys, activity or event, request customer support, communication with us via third party social media sites or any other form of communicating with us. For example, information regarding a problem you are experiencing with the Add-on could be submitted to our issue tracker or sent via email.
8. Information we collect from your use of the Add-on
We collect analytics information when you use our Add-on to help us improve our products and services. This analytics information consists of the feature and function of the Add-on being used, the associated license identifier (SEN) and domain name, the username and user data available from the JIRA REST API. The analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include some elements of Customer Data that the user chose to upload, submit, post, create, transmit, store or display in the Add-on.
Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. "Usage Data" is aggregated data about a group or category of services, features or users that does not contain specific Customer Data.
Though we may happen upon Customer Data as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.
Cookies and Other Tracking Technologies
9. How we use Information we collect
We use the Information we collect about you (including Customer Data to the extent applicable) for a variety of purposes, including to:
Provide, operate, maintain and improve Add-on;
Enable you to access and use Add-on, including uploading, downloading, collaborating on and sharing Content;
Process and complete transactions, and send you related information, including Release Notes and Feature Prompts;
Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;
Send promotional communications, such as providing you with information about services, features, surveys, newsletters, offers, promotions, contests, events and sending updates about your team and chat rooms; and providing other news or information about us and our select partners;
Monitor and analyze trends, usage, and activities in connection with Add-on and for marketing or advertising purposes;
Investigate and prevent fraudulent transactions, unauthorized access to Add-on, and other illegal activities;
Personalize Add-on, including by providing content that match your interests and preferences;
Enable you to communicate, collaborate, and share Content with users you designate; and
For other purposes about which we obtain your consent.
Notwithstanding the foregoing, we will not use Customer Data appearing in our Analytics Logs or Web Logs for any purpose. The use of Information collected through our Atlassian Services shall be limited to the purposes disclosed in this policy.
Compiling aggregate analytics information
To better comply with the Atlassian Marketplace, we make extensive use of analytics information (including log and configuration data) to understand how Add-on is being configured and used, how it can be improved for the benefit of all of our users, and to develop new products and services. As such we generate Usage Data (as defined above) from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in the Add-on.
Information sharing and disclosure
We will not share or disclose any of our Customer Data or Content with third parties except as described in this policy. We do not sell your Customer Data or Content.
When you use Add-on, Content you provide will be displayed back to you.
As a natural result of using Add-on, you may create Content that other users of your JIRA instance can access for the purposes of collaboration. Some of the collaboration features of Add-on display your profile information, including Personal Information included in your profile, to users with whom you have shared your Content
10. Service Providers, Business Partners and Others
We work with third party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services for us. These service providers may have access to or process your Information for the purpose of providing those services for us. This list includes:
Newrelic — For monitoring the status of the Add-on
11. Information we do not share
We do not share Customer Data with third parties.
12. Data storage, transfer and security
Add-on hosts data with hosting service providers in numerous countries (namely Germany and Finland). The servers on which Customer Data are stored are kept in a controlled environment. While we take reasonable efforts to guard our Customer Data, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Add-on are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of the Add-on, the data is encrypted using industry standard SSL (HTTPS).