FAQ & Troubleshooting the App
Topics
FAQ
Your question?
Get your first question being asked so our support get completed this section:
https://releasemanagement.atlassian.net/servicedesk/customer/portal/11/group/16/create/53
Troubleshooting the App
Click on “AI insights“ and nothing happens
“AI Insights” refers to Rovo Insights, so Rovo must be installed and configured.
If it isn’t set up (for example, on the Free Jira plan), clicking “AI Insights” will have no effect.
How to sent us extended Debug information
Sometimes the problem is not obvious and we need an extended Debug information to troubleshoot. Therefore, please follow the below guide to collect and send us such details so our team resolve your particular issue faster.
Right mouse click at some free space off the App and choose Inspect menu item. This will open your bowser development console.
Go to Network and apply filter by Fetch/XHR
Perform the action that is causing your errors/problems
After that, please click at export HAR file button and please send the exported file for us, for the investigation
Appreciate it.