FAQ

TBD

Troubleshooting the App

Can’t find “Release Gadgets“ on Dashboard lookup

If the users that meant to be the audience to find & add Release Gadgets to thier Dashboards you would need to adjust Jira Global Permissions to make the App available for your target groups and users.

To do so please navigate to

https://<your_jira_instance>.atlassian.net/secure/admin/GlobalPermissions!default.jspa

or click “Settings Gear > System”

Open

and select “Global Permissions”

Open

Make sure all the required users and groups have access to Release Gadgets App.

To change it please scroll to the bottom of Global Permissions page and select

If you do not have access to Global Permissions please ask you Jira Administrator to check the settings and make necessary changes.

If for some reason you still can't see the App please reach out to our support for an advice.

How to sent us extended Debug information

Sometimes the problem is not obvious and we need an extended Debug information to troubleshoot. Therefore, please follow the below guide to collect and send us such details so our team resolve your particular issue faster.

Right mouse click at some free space off the App and choose Inspect menu item. This will open your bowser development console.

Go to Network and apply filter by Fetch/XHR

Perform the action that is causing your errors/problems

As soon as the error will be shown, could you please check if any red lines will be in the following table?

If Yes, for each read line could you please send the following information to our team

Content from Headers tab. Just Copy & Paste it in support ticket.

Content from Response tab. Just Copy & Paste it in support ticket.

Appreciate it.