CAIQ - Lite: Security Self Assessment Questionnaire

Application & Interface Security

Application Security

AIS-01.2

Do you use an automated source code analysis tool to detect security defects in code prior to production?

Yes

We use OWASP Dependency-Check that is executed for each build we produce.

AIS-01.5

(SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?

Yes

We do have an established code review process for any deployment to STG and PROD. Checks for security vulnerabilities are an integral part of this process. Post PROD deployment we are part of Atlassian Cloud Security / Bug Bounty Program where circa 300 white hackers are trying to find security vulnerabilities in our Apps on a daily basis.

Customer Access Requirements

AIS-02.1

Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?

Yes

We provide full details on this via our End User License Agreement (EULA), DPA and Data Security & Privacy statement on our Confluence space for each of the Apps.

Data Integrity

AIS-03.1

Does your data management policies and procedures require audits to verify data input and output integrity routines?

Yes

We have input/output validation at APIs and Frontend levels. This is checked via tests and extensive code review practices. Our document storage cluster is resilient & backed up to guarantee minimal data loss in the event of data corruption. Data and schema migrations are controlled using source controlled database change scripts.

Audit Assurance & Compliance

Independent Audits

UPDATed aUG 27, 2024

AAC-02.1

Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?

Yes

SOC2 engagement letter is available at your Trust Center:

Trust Center by Release Management Apps

• Type 1 observation starts Oct 21, 2024

• Type 2 observation starts May-Jun, 2025

AAC-02.2

Do you conduct network penetration tests of your cloud service infrastructure at least annually?

Yes

In the scope of network penetration testing, we are conducting regular network scans in order to identify:

• Unwanted opened ports (Admin, Database and files sharing) and internal servers

• Exposed technical information that could define attack vector (such as used software, versions including potentially vulnerable versions)

• Certificates validity

• Secure cookies configuration

• DNS analysis

• Email spoofing and phishing risks, DMARC

AAC-02.3

Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?

Yes

This is in scope of our "Cloud Security Participant Program" with Atlassian. Also some of our clients are performing regular network penetration tests on our Cloud infrastructure (latest reports are available upon request).

Information System Regulatory Mapping

AAC-03.1

Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements?

Yes

We review the changes to regulatory requirements as we receive them via subscribed bulletins and make amends to our internal policies when necessary.

Business Continuity Management & Operational Resilience

Business Continuity Testing

BCR-02.1

Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?

Yes

We have a number of scenarios outlined according to "Business Continuity and Disaster Recovery (BC/DR)" also table top exercised. Evidences could be provided upon demand.

Policy

BCR-10.1

Are policies and procedures established and made available for all personnel to adequately support services operations’ roles?

Yes

We have an internal Confluence space with all the policies available to our personnel. Could be provided upon demand.

We also use Vanta for Compliance Management that’s in sync with our Confluence and other registries.

Retention Policy

BCR-11.1

Do you have technical capabilities to enforce tenant data retention policies?

Yes

Yes, we support it at Cloud infrastructure level.

BCR-11.3

Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?

Yes

We do regular backups of our dataset to store it in AWS S3 (Germany).

BCR-11.7

Do you test your backup or redundancy mechanisms at least annually?

Yes

Yes, we do test it annually.

Change Control & Configuration Management

Unauthorized Software Installations

CCC-04.1

Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?

Yes

Access to business critical infrastructure and PROD is restricted to a limited number of personnel with 2FA used plus VPN to access segregated PROD networks.

Data Security & Information Lifecycle Management

E-commerce Transactions

DSI-03.1

Do you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?

Yes

Yes, we have such. In particular we use AES 256. Also we use SSL certificates SHA 256. Cryptography policy is available upon the request.

DSI-03.2

Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?

Yes

We use HTTPS for all API calls. All our components are connected within a private network that is segregated from the public internet via Firewall.

Nonproduction Data

DSI-05.1

Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments?

Yes

DEV, STG and PROD are fully segregated with limited access to PROD via a number of quality gates.

Secure Disposal

DSI-07.1

Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data?

Yes

Yes, upon request.

Customer Data Retention, Deletion and Return Policy

DSI-07.2

Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?

Yes

Customer Data Retention, Deletion and Return Policy

Datacenter Security

Asset Management

DCS-01.2

Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership?

Yes

In scope of Information Security Policies available upon request.

Controlled Access Points

DCS-02.1

Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems?

Yes

In scope of our Physical Security Policy, available upon the request.

User Access

DCS-09.1

Do you restrict physical access to information assets and functions by users and support personnel?

Yes

Access to PROD is restricted to a limited number of personnel with 2FA used plus VPN to access segregated PROD networks.

Encryption & Key Management

Key Generation

EKM-02.1

Do you have a capability to allow creation of unique encryption keys per tenant?

No

Encryption

EKM-03.1

Do you encrypt tenant data at rest (on disk/storage) within your environment?

Yes

We encrypt data at rest (on disk/storage). We also use TLS/SSL connection between 3x data cluster nodes for data replication. Backup files in S3 AWS (Germany) are also encrypted.

Governance and Risk Management

Baseline Requirements

GRM-01.1

Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?

Yes

All of our infrastructure provisioning is automated. Amends to these templates are done via extensive code review.

Policy

GRM-06.1

Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)?

Yes

This is part of our onboarding process with employees as well as reoccurring trainings on any change we do in scope of yearly review.

Policy Enforcement

UPDATed aUG 27, 2024

GRM-07.1

Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures?

Yes

Request for Code of Conduct and Human Resource Security Policy for details.

Policy Reviews

GRM-09.1

Do you notify your tenants when you make material changes to your information security and/or privacy policies?

Yes

It's publicly available in every App confluence space. All the watchers are automatically updated on any change.

GRM-09.2

Do you perform, at minimum, annual reviews to your privacy and security policies?

Yes

In the scope of the yearly self-assessment / security review process we review and upgrade our information security policies.

Human Resources

Asset Returns

HRS-01.1

Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets?

Yes

This is part of the policy.

Background Screening

HRS-02.1

Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?

Yes

We do reasonable checks across open available databases and blacklists.

Employment Agreements

HRS-03.1

Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies?

Yes

Part of the MLA/SOW/NDA package we sign with every employee.

Employment Termination

HRS-04.1

Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination?

Yes

This is part of the “User provisioning and de-provisioning procedure“ policy.

Training / Awareness

HRS-09.5

Are personnel trained and provided with awareness programs at least once a year?

Yes

This is part of the policy.

Identity & Access Management

Audit Tools Access

IAM-01.1

Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?

Yes

IAM-01.2

Do you monitor and log privileged access (e.g., administrator level) to information security management systems?

Yes

We have an established process for onboarding employees where we decide on access and Privileged Access if required. We use SSO to access our services, only limited # of people have access to PROD (actually, only co-founders). We also have an established termination process to revoke all the access and terminate the accounts.

Our cloud infrastructure provider supports logging of Privilege Access events to business critical components out of the box.

User Access Policy

IAM-02.1

Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?

Yes

Part of the policy.

Policies and Procedures

IAM-04.1

Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?

Yes

Part of the policy.

Source Code Access Restriction

IAM-06.1

Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only?

Yes

IAM-06.2

Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only?

Yes

User Access Restriction / Authorization

IAM-08.1

Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege?

Not Applicable

We do not grant access to customer credentials.

User Access Reviews

IAM-10.1

Do you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function?

Yes

We conduct quarterly users audits, their particular roles and privileges assigned. We also take actions upon results.

User Access Revocation

IAM-11.1

Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?

Yes

This is part of the respective procedure in Information Security Policy.

Infrastructure & Virtualization Security

Audit Logging / Intrusion Detection

IVS-01.1

Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?

No

The implementation of file integrity and intrusion detection is in progress for internal services and networks.

Cloud infrastructure has file integrity systems while intrusion detection is not applicable, as we rely on immutable Kubernetes containers.

IVS-01.2

Is physical and logical user access to audit logs restricted to authorized personnel?

Yes

IVS-01.5

Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?

Yes

Yes, we do review those on a quarterly basis.

Clock Synchronization

IVS-03.1

Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?

Yes

Yes, as a part of our Cloud infrastructure.

OS Hardening and Base Controls

IVS-07.1

Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?

Yes

Yes, as a part of our Cloud infrastructure

Production / Non-Production Environments

IVS-08.1

For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?

Not Applicable

We don't provide clients with access to DEV, STG. This is not a part of our Apps offering.

IVS-08.3

Do you logically and physically segregate production and non-production environments?

Yes

PROD and STG are fully segregated.

Segmentation

IVS-09.1

Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?

Yes

All our servers are under firewalls and not accessible from the Internet. Only relevant ports are opened.

VMM Security - Hypervisor Hardening

IVS-11.1

Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?

Yes

Access to infrastructure virtualization assets is restricted to authorized engineers only using Identity Access Management (IAM), 2FA and Transport Layer Security (TLS).

Failed login attempts are detected and if above thresholds alerted. We take necessary actions if applicable.

Wireless Security

IVS-12.1

Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?

Not Applicable

We use work-from-home (WFH) and bring-your-own-device (BYOD) concepts.

BYOD policy is available upon the request.

IVS-12.2

Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?

Not Applicable

We use work-from-home (WFH) and bring-your-own-device (BYOD) concepts.

BYOD policy is available upon the request.

IVS-12.3

Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?

Not Applicable

We use work-from-home (WFH) and bring-your-own-device (BYOD) concepts.

BYOD policy is available upon the request.

Interoperability & Portability

APIs

IPY-01.1

Do you publish a list of all APIs available in the service and indicate which are standard and which are customized?

Yes

We publish our APIs for most of the App via Swagger. Only standard APIs are available as we do not do any customizations to APIs for clients.

Mobile Security

Approved Applications

MOS-03.1

Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?

Not Applicable

We deliver Web Apps only. Mobile technology is not applicable for our stack of solutions.

Security Incident Management, E-Discovery, & Cloud Forensics

Incident Management

SEF-02.1

Do you have a documented security incident response plan?

Yes

This is part of "Incident Response Plan" that is available upon demand.

SEF-02.4

Have you tested your security incident response plans in the last year?

Yes

Incident Reporting

SEF-03.1

Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner?

Yes

SEF-03.2

Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations?

Yes

Security Vulnerabilities Process

Incident Response Legal Preparation

SEF-04.4

Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas?

Yes

Supply Chain Management, Transparency, and Accountability

Incident Reporting

STA-02.1

Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?

Yes

For Critical incidents we proactively inform all the existing clients and prospects that are using Trial Apps.

We provide standard reports for less critical incidents upon the request.

Network / Infrastructure Services

STA-03.1

Do you collect capacity and use data for all relevant components of your cloud service offering?

Yes

We have a monitoring system in place. We also regularly review capacity reports and take actions if necessarily.

Third Party Agreements

UPDATed aUG 27, 2024

STA-05.4

Do third-party agreements include provision for the security and protection of information and assets?

Yes

… or we do due diligence to assure it’s in place.

STA-05.5

Do you have the capability to recover data for a specific customer in the case of a failure or data loss?

Yes

We have backups to recover - either completely or specific customers only.

Supply Chain Metrics

UPDATed aUG 27, 2024

STA-07.4

Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?

Yes

via Status Page available at our Trust Center:

SLAs & Status

Third Party Audits

UPDATed aUG 27, 2024

STA-09.1

Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met?

Yes

Request THird Party Management Policy for details

Threat and Vulnerability Management

Antivirus / Malicious Software

TVM-01.1

Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components?

No

Majority of our system components are provisioned using PaaS services.

Threats and vulnerability management for those applications is tackled via extensive human review. The PROD components that do use IaaS use real time antivirus.

Vulnerability / Patch Management

TVM-02.5

Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems?

Yes

Our Apps are patched and deployed where compatible libraries exist.

Mobile Code

TVM-03.1

Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?

Not Applicable

We deliver Web Apps only. Mobile technology is not applicable for our stack of solutions.