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If you do not have access to Global Permissions please ask you Jira Administrator to check the settings and make nessesary necessary changes.
If for some reason you still can't see the App please reach out to our support for an advice.
How to sent us extended Debug information
Sometimes the problem is not obvious and we need an extended Debug information to troubleshoot. Therefore, please follow the below guide to collect and send us such details so our team resolve your particular issue faster.
Right mouse click at some free space off the App and choose Inspect menu item. This will open your bowser development console.
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Go to Network and apply filter by Fetch/XHR
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Perform the action that is causing your errors/problems
As soon as the error will be shown, could you please check if any red lines will be in the following table?
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If Yes, for each read line could you please send the following information to our team
Content from Headers tab. Just Copy & Paste it in support ticket.
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Content from Response tab. Just Copy & Paste it in support ticket.
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Appreciate it.