FAQ & Troubleshooting the App
FAQ
Why a version is not shown on board?
There are several reasons why a version is not shown on a board:
A user does not have "Browse project" permissions. In this case, no versions of this project will be shown on the board.
The version has been archived. In current version of the Release Management app, it is not possible to see archived versions. This feature will be added in future versions.
The project has been deleted from the board configuration. In cases when the project has been removed from the "Projects in the board" section, all versions will correspondingly disappear.
Why can't I delete a column or change its status?
Usually, it is not possible to delete a column for two reasons:
The column contains versions. A column with versions inside cannot be deleted. Also, the status of such a column cannot be changed. In order to delete such a column - or change its status - please move the versions to other columns and perform the operation again. Also, it is valid if hidden versions are inside the column. In this case the icon will be shown next to versions count in the table.
The column is Default. It is not possible to delete or change the status of default columns.
Troubleshooting the App
Local storage is not available
We extensively use your browser local storage to remember your recent boards, preferences for the tabs opened, filters used, etc. We also use it store flags that we showed you quick tour and what’s new carousels. In case access tp local storage is prohibited the App might malfunction to show you quick tour and/or what’s new carousels all the time, do no remember your recent boards and preferences.
If this is your decision we encourage you to amend it for the App to work properly. If this is your company policy we are happy to sit with your InfoSec team to show what we maintain there and agree on how we can resolve it.
Anyway, feel free to reach out to our support for an advice.
Safari iframe local storage cleaning
In short, when you close Safari App it cleans all the local storages and cookies set in iframes. And we (our App) do work in Atlassian Jira iframe. Since local storage is not persistent some of your default settings and configurations won’t be maintained .. but probably the “most annoying” is us always showing you Quickstart after you start Safari and open our App again.
We are looking for workaround at the moment …
Can’t see “Release Management“ in Apps section
If the users that meant to be the audience to use Release Management can’t see it in Apps section you would need to adjust Jira Global Permissions to make the App available for your target groups and users.
To do so please navigate to
https://<your_jira_instance>.atlassian.net/secure/admin/GlobalPermissions!default.jspa
or click “Settings Gear > System”
and select “Global Permissions”
Make sure all the required users and groups have access to Release Management App.
To change it please scroll to the bottom of Global Permissions page and select
If you do not have access to Global Permissions please ask you Jira Administrator to check the settings and make necessary changes.
If for some reason you still can't see the App please reach out to our support for an advice.
How to sent us extended Debug information
Sometimes the problem is not obvious and we need an extended Debug information to troubleshoot. Therefore, please follow the below guide to collect and send us such details so our team resolve your particular issue faster.
Right mouse click at some free space off the App and choose Inspect menu item. This will open your bowser development console.
Go to Network and apply filter by Fetch/XHR
Perform the action that is causing your errors/problems
As soon as the error will be shown, could you please check if any red lines will be in the following table?
If Yes, for each read line could you please send the following information to our team
Content from Headers tab. Just Copy & Paste it in support ticket.
Content from Response tab. Just Copy & Paste it in support ticket.
Appreciate it.