Topics

What’s Make.com?

http://Make.com is a powerful automation platform designed to streamline workflows and integrate various applications seamlessly. It allows users to create custom automations without needing extensive coding knowledge, making it accessible for businesses of all sizes. Automate repetitive tasks.

How Make works?

The role of Make is to seamlessly connect your apps/services, so you can concentrate on new tasks rather than repeating the same tasks again and again. Get back to what matters the most.

Make works by linking together your favorite apps/services by their corresponding modules to create a scenario that will transfer and transform your data automatically for you. All you have to do is create a scenario that will watch for new data in one app/service, set-up the proceeding modules for the desired end result and Make will execute the task for you.

A notion of Custom Apps in Make

Custom apps are helpful when Make doesn't yet have a native integration with the application you are using; and allow you to build a connector that would function in exactly the same way as any other app on Make (such as Gmail or HubSpot).

Journy.io Custom App

journy.io Team has developed a custom App for Make to easу clients integrating their tools and platforms with journy.io. Journy has a rich set of integrations but if you are are missing smth out and want to bring some additional data feel free to use our App to make it happen.

How to find?

journy.io is a publicly listed verified Make App. You can find more details about the App here:

To add journy.io App to your Make scenarios click Add Module and type “journy“

Open

Connection (Specify WriteKey)

You need to specify a WriteKey to log Identify, Group and Track calls to your specific journy.io workspace.

Open

WriteKey could be found in your journy.io SDK integration.

Thus, specifying WriteKey once you can re-use the same connection across all your journy.io App Modules (see below).

If you have multiple journy.io workspaces and you need to define WriteKey on the fly you can always use Advanced Settings to override WriteKey from connection.

Exception is Make.com App | Make an API Call where you need to specify WriteKey in JSON playload for your POST API call.

Modules

Identify a User

Required fields:

• Either User ID or Anonymous ID should be specified

Advanced settings:

• Write Key for journy.io SDK integration

Associate a User with an Account

Required fields:

• Account ID be specified

• Either User ID or Anonymous ID should be specified

Advanced settings:

• Write Key for journy.io SDK integration

Track an Event

Required fields:

• Event Name be specified

• Either User ID or Anonymous ID should be specified

Advanced settings:

• Write Key for journy.io SDK integration

Make an API Call

URL

Method: POST

Headers

Body (JSON) Required fields:

• “type” be specified (identify, group, track, etc.)

• Either “userid“ or “anonymousid” should be specified

• “writekey” for journy.io SDK integration

Suggested use cases

The following use cases might be considered

• Enrich Users/Accounts with additional properties. You might create a webhook on changes in other tool/platform (check available Make Apps) or pull for changes to update Users (Identify Call), Accounts (Group Call) or connect User to Account (Group Call). Make sure you can get/construct proper IDs for Users and Accounts. e.g.

  • Last Ticket Status

  • Last Call Sentiment

  • Last Price Upgrade

  • etc.

• Bring additional User/Account behaviour data. You might create a webhook on changes in other tool/platform (check available Make Apps) or pull for changes to log additional behaviour (Track Call) for Users and Accounts. e.g.

  • Support Tickets/Cases

  • Calls Summary/Sentiments

  • Payment Transactions (if applicable)

  • etc.

Missing smth out?

There are tons of ideas how to improve the App, namely

• Implementing Search modules to find users/accounts

• Webhooks to act upon user/account created/changed or new behaviour logged

• etc.

Please reach out to the support team below for assistance with your unique inquiries.