Topics

What’s Make.com?

http://Make.com is a powerful automation platform designed to streamline workflows and integrate various applications seamlessly. It allows users to create custom automations without needing extensive coding knowledge, making it accessible for businesses of all sizes. Automate repetitive tasks.

How Make works?

The role of Make is to seamlessly connect your apps/services, so you can concentrate on new tasks rather than repeating the same tasks again and again. Get back to what matters the most.

Make works by linking together your favorite apps/services by their corresponding modules to create a scenario that will transfer and transform your data automatically for you. All you have to do is create a scenario that will watch for new data in one app/service, set-up the proceeding modules for the desired end result and Make will execute the task for you.

A notion of Custom Apps in Make

Custom apps are helpful when Make doesn't yet have a native integration with the application you are using; and allow you to build a connector that would function in exactly the same way as any other app on Make (such as Gmail or HubSpot).

Journy.io Custom App

journy.io Team has developed a custom App for Make to easу clients integrating their tools and platforms with journy.io. Journy has a rich set of integrations but if you are are missing smth out and want to bring some additional data feel free to use our App to make it happen.

How to install?

As of Jan’25 we plan to submit our App to review by Make team. Meanwhile the App is available by the link

https://www.make.com/en/hq/app-invitation/55ccb0a3d2ad08bb6a5bda6e14c9efb0

Open

1. Open the above link and click Install in the new window tab.

2. Select the organizations you want the app to be visible on and click Install.

Modules

Open

Identify

Required fields:

• Either User ID or Anonymous ID should be specified

• Write Key for journy.io SDK integration

Group

Required fields:

• Account ID be specified

• Either User ID or Anonymous ID should be specified

• Write Key for journy.io SDK integration

Track

Required fields:

• Event Name be specified

• Either User ID or Anonymous ID should be specified

• Write Key for journy.io SDK integration

Make a Tracking API Call

Suggested use cases

The following use cases might be considered

• Enrich Users/Accounts with additional properties. You might create a webhook on changes in other tool/platform (check available Make Apps) or pull for changes to update Users (Identify Call), Accounts (Group Call) or connect User to Account (Group Call). Make sure you can get/construct proper IDs for Users and Accounts. e.g.

  • Last Ticket Status

  • Last Call Sentiment

  • Last Price Upgrade

  • etc.

• Bring additional User/Account behaviour data. You might create a webhook on changes in other tool/platform (check available Make Apps) or pull for changes to log additional behaviour (Track Call) for Users and Accounts. e.g.

  • Support Tickets/Cases

  • Calls Summary/Sentiments

  • Payment Transactions (if applicable)

  • etc.

Missing smth out?

There are tons of ideas how to improve the App, namely

• Implementing Search modules to find users/accounts

• Webhooks to act upon user/account created/changed or new behaviour logged

• etc.

Please reach out to the support team below for assistance with your unique inquiries.