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FAQ

TBD

Troubleshooting the App

Local storage is not available

We extensively use your browser local storage to remember your recent boards, preferences for the tabs opened, filters used, etc. We also use it store flags that we showed you quick tour and what’s new carousels. In case access tp local storage is prohibited the App might malfunction to show you quick tour and/or what’s new carousels all the time, do no remember your recent boards and preferences.

Open

If this is your decision we encourage you to amend it for the App to work properly. If this is your company policy we are happy to sit with your InfoSec team to show what we maintain there and agree on how we can resolve it.

Anyway, feel free to reach out to our support for an advice.

Can’t see “Issues Calendar“ in Apps section

If the users that meant to be the audience to use Issues Calendar can’t see it in Apps section you would need to adjust Jira Global Permissions to make the App available for your target groups and users.

To do so please navigate to

https://<your_jira_instance>.atlassian.net/secure/admin/GlobalPermissions!default.jspa

or click “Settings Gear > System”

Open

and select “Global Permissions”

Make sure all the required users and groups have access to Release Management App.

To change it please scroll to the bottom of Global Permissions page and select

If you do not have access to Global Permissions please ask you Jira Administrator to check the settings and make necessary changes.

If for some reason you still can't see the App please reach out to our support for an advice.

How to sent us extended Debug information

Sometimes the problem is not obvious and we need an extended Debug information to troubleshoot. Therefore, please follow the below guide to collect and send us such details so our team resolve your particular issue faster.

Right mouse click at some free space off the App and choose Inspect menu item. This will open your bowser development console.

Go to Network and apply filter by Fetch/XHR

Perform the action that is causing your errors/problems

As soon as the error will be shown, could you please check if any red lines will be in the following table?

If Yes, for each read line could you please send the following information to our team

Content from Headers tab. Just Copy & Paste it in support ticket.

Content from Response tab. Just Copy & Paste it in support ticket.

Appreciate it.